In Glossary
The subject of labour (its raw materials) in the intelligent service is “the intellectual fabricated parts”, which are information and knowledge (a reproducible and unlimited resource), and people act both as the labour force and the means of production. With this approach, the client becomes not just a consumer but a participant in the rendering of the service. Consumers are already tired of one-sided communication and also want to take a direct part in solving specific practical problems.
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